Technical
Support
In
order to provide the best possible support and value
to our clients, we have opted to provide technical support
and assistance on a case-by-case basis instead of imposing
any monthly or annual support fee; we bill clients once
a month for any technical support incidents for the
prior month, at our standard rate.
By
selecting Computer Works Home & Office our clients
can receive technical support via phone, fax, email,
web site, and remote administration Monday through Friday,
8:30am-5pm Central Time, excluding holidays. Typical
support includes hardware and software technical support,
instruction, remote administration, consulting for additions
and enhancements to your computer or computer network.
Our client's primary point of contact is also accessible
through cellular phones and pagers for instant or emergency
communication.
Some
clients require 24-hour-a-day, year-round support, or
have other support requirements. These types of
support options are considered independently for each
client and handled on a case-by-case basis.
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